Method 1 :
Select an item from the
option buttons
Method 2 :
Input the
keyword
directly on
1. Find a bus to the destination
Input the origin and destination
to search for route suggestions
for immediate departure, total
travelling time and total fare.
For Bus-bus Interchange, please refer to the direction for
the below platform letters.
Interchange location
To Tuen Mun / Sha Tin / Tseung
Kwan O
Tuen Mun Road / Tai Lam
Tunnel / Tsing Sha Highway
Platform “B”, “C”
Shing Mun Tunnel
Platform “A”
Tseung Kwan O Tunnel
Platform “P”
Tuen Mun-Chek Lap Kok Tunnel
Platform “T”
2. Lost property on bus
Provide information about left-behind items on bus
/ Enquire lost item status / Make collection
appointment for found item.
Please provide your contact number and we will contact
you when the lost item has been found.
Enquire lost item status by the Lost Property Report
Reference Number (8-digit).
3. Customer feedback
Provide information for commendation, feedback or
suggestion.
For bus cleanliness, please provide bus route or license
information. For bus service suggestions without bus
route, please select “lnput feedback details directly”.
Others
1. Bus-bus Interchange Network
Route information for bus-bus interchange hubs.
Input feedback to tell us what you think.
2. Passenger information/ Traffic news
Enquiry on passenger notices or traffic information
related to bus routes.
Obtain route passenger notice, temporary service or traffic
arrangements and updates on bus service arrangements
during a typhoon etc.
3. Bus departure/ frequency
Enquiry on “Estimated Time Arrival” at bus stop.
Enter the route number to check the estimated arrival
time. Subject to traffic conditions, the arrival time will be
updated.
4. Bus route information
Enquiry on the journey time.
Please refer to “Bus departure / frequency” for the
“Estimated Time Arrival” at bus stop. The journey time may
be affected by the actual traffic conditions.
5. Bus fare concession
Enquiry on fare concession schemes.
Select “Octopus and E-payment lnterchange Scheme”,
input the route number of the first-leg bus and search for
all interchange discount combinations.
6. KMB Monthly Pass / Tourist Day Pass
Enquiry on KMB Monthly Pass / Tourist Day Pass and
sales details.
“KMB Monthly Pass” covers over 400 KMB routes and LWB
E-, N-, R-, S- and X- Routes. Passengers can take up to ten
trips per day on relevant routes. The Pass allows passengers
to flexibly interchange different bus routes to reach their
destinations.
Tourists can purchase the “Tourist Day Pass” through the
eCoin Page on KMB’s smartphone app, app1933. Once the
Pass is activated, it is valid to travel unlimited rides on KMB
and LWB bus routes (eligible routes subject to KMB and
LWB latest update) within 24 hours.
7. club1933
Enquiry on updates and promotion of club1933.
Select “club1933 member enter a feedback case” for
queries about points or gift redemption. Please provide the
Octopus card number and contact number.
8. Pet Bus Tour / Design 1933 online
shop (Bus Accessories)
Place / enquire about your order through App1933 or
the KMB SHOP.
9. Careers / Others
Enquiry on current job vacancies, report illegal
parking, lost elderly assistance, advertising or other
contact methods.
Provide your contact number and elderly Octopus card
number to us to activate the alert system on the bus fleet
for finding lost elderly.